ITS coverage during holiday break

Hi Folks, during the holiday break, ITS will be checking up on our ticketing system at least once a day.  As usual for non-urgent issues you can send email to helpdesk [at ] uua.org.  For more urgent issues you can call the regular helpdesk number at 617-948-6109 and leave a message.  Messages left here will be sent to our ticketing system and to our phones via text message. (more…)

New Loaners!

In preparation for the upcoming Windows 7 Migration ITS has purchased three new loaner laptops. In addition to be several times faster than the rest of our aging loaner fleet they have the Windows 7 and Office 2010 installed.

On a similar note, by popular demand IT has also purchased a Macbook loaner (sorry its still on leopard) with Office 2011

As always our loaners are first come first served so if you want to give one a spin let us know at helpdesk @ uua.org

Get IT Help Fast

It can be tempting to email (or call) your colleagues in ITS about a computer issue rather than sending an email to helpdesk or calling the helpdesk line. While we do love to hear from you, please reconsider! Contacting an ITS staffer may seem like the most direct route to help but it can actually hurt your chances of getting a timely reply.  Here are some thoughts on why helpdesk @ uua.org and ext. 109 are your best bet for a speedy response. (more…)

Holiday Coverage

Hi Folks, during the holiday break, ITS will be checking up on our ticketing system and phone mail Monday through Friday at 10am and 2pm.  As usual for non-urgent issues you can send email to helpdesk_@_uua.org or call 617-948-6109 (or x109 if you’re on-site).  We’ve set up a hot-line for more urgent issues – this number is 617-444-9882.  Messages left here will be sent to our phones via text message and we’ll respond as soon as reasonably possible. Have a great holiday.

New How to Page

I’d like to announce that we posted a new page on IT Launchpad. The page is called “How to” and is aimed at answering basic questions about using IT Launchpad. To access How to just click on the tab at the top. If you have a question you think should be addressed let us know in the comments or send us an email at: blogs_@_uua.org